If tourist taxes are to be paid at the hotel, it is indicated: tourist taxes not included. If tourist taxes are already included in the amount paid, it is indicated: tourist taxes included. This information is available at the time of payment and in the e-mail you receive following your reservation.

SelfReservation adapts to your needs by offering various payment methods. Upon confirming your reservation,you will have several options available. You can choose to pay by credit card, bank transfer, or directly at the agency.

We offer you the option of paying for your reservation by bank transfer. To do this, please make the payment to one of our bank accounts and then upload the proof of payment to your My Booking folder.

If you are unable to upload your proof of payment, you can contact us by email at voyages@selfreservation.com or reach our customer service by calling 05 37 77 08 03.

The option to pay in instalments depends on various criteria. You will be able to choose to pay for your booking in instalments, if this option is offered to you at the last booking stage: Choose your payment method.

Please note that your travel documents will be sent to you only after full payment of your booking.

Yes, the payment is secure and guaranteed by Maroc Télécommerce. The payment system is secure and recognized by the Interbank Monetary Center (CMI) of Moroccan banks, as well as by international organizations like VISA and Mastercard.

Payment for your booking is made on the summary page. Please note that a cart doesn't constitute a reservation until payment has been made and confirmed.

During your check-in at the hotel, you will be asked to present your valid ID, your booking confirmation, and a marriage certificate, which is mandatory for Moroccan couples.

Please also make sure to have a document proving the age of your children (for example a copy of the family record book), as some establishments may request it.

Some establishments may also ask for a deposit for the use of towels or to guarantee extras.

Yes, the marriage certificate is mandatory for Moroccan citizens. However, it isn't required for foreigners.

Yes, you will need your printed booking confirmation.

You can find the cancellation policy when selecting your room and during the payment process. The cancellation terms are also available in your "My Booking" area.

You can cancel your reservation by going directly to your space: My booking and clicking on the Cancel my reservation button. However, depending on the policy applied by the hotel, the amount of the cancellation may vary.

Cancellation conditions are indicated at each stage of your booking: choice of rooms and choice of payment method. You will find the cancellation conditions in the My Booking area once you have made your reservation.

Yes. However, the amount of the refund depends on the policy applied by the hotel. Once your cancellation is confirmed, you will receive an email outlining the different options: either a refund or the possibility of keeping a credit. Please note that any refund will be made to the bank account of the person who made the payment.

SelfReservation doesn't charge any penalties for cancellations or modifications to your stay. However, the establishment you have chosen may impose modification or cancellation penalties. You can find the cancellation terms for the establishment on the summary page at the top before proceeding with the payment of your reservation.

If you have made a reservation and notice that you made a mistake, please contact us immediately by email at voyages@selfreservation.com or by phone during our opening hours at 05 37 77 08 03.

If the conditions set by the hotel allow it: it's possible to modify a reservation. Please note that this may lead to changes in rates, depending on the change requested. Please contact us by email at voyages@selfreservation.com or call us on 05 37 77 08 03 / 06 66 04 66 66, quoting your reservation number. Our reservation agents are at your disposal to assist you and check the possibility of making the requested change.

We try to respond within 48 business hours and prioritize modification requests with the nearest departure dates.

Yes, you have the option to extend your stay. Please contact our customer service for more details by calling 05 37 77 08 03 or via WhatsApp at 06 66 04 66 66, available Monday to Saturday from 9:00 AM to 6:30 PM. You can also reach us by email at voyages@selfreservation.com.

When you are booking your hotel: at the room information stage, you can specify your special requests for each of the rooms you have booked. If you haven't done so at this stage, please contact our customer service department with your special requests.

It depends on the policies of each hotel. However, when searching for hotels you can use the amenities filter and select "Pets allowed" to see a list of hotels that accept animals. You can also find this information in the detailed descriptions of the hotels.

Yes, some hotels allow swimming in a burkini. When searching for hotels, you can use the "amenities" filter and select "Burkini Allowed" to see a list of hotels that accept burkinis. You can also find this information in the detailed descriptions of the hotels.

You can access and download your invoice from your My Booking area on our SelfReservation website once your stay is over.

To book a flight, simply go to the “Flights” tab and select your departure and arrival cities and travel dates. After viewing the results, you'll be able to choose from several flight options. Once you've selected your flight, click on “validate” to access the booking summary page and fill in the required information.

In the top right corner, you will find an icon in the shape of a person: click on it.

• You will find the button: Create an account.
• A window will open, and you can choose to sign up using either a Google or Facebook account. You can also create an account by entering your First Name, Last Name, email address, and phone number. You will also need to create a password and repeat it a second time.
• Check the box: I accept the terms and conditions.
• Click on the button: Sign up.
• You will receive an email confirming the creation of your account.

Welcome to SelfReservation! With your account, you can manage your bookings, your favorite hotels, earn Self+ points, enjoy member prices, use promo codes, and leave reviews for the hotels you have stayed at.

If you forget your password, please follow this procedure: go to the home page and

• click on the little man icon in the top right-hand corner.
• Then click on the Login button.
• A window will open and click on the link: Password forgotten.
• Enter your email address.
• Click on the button: Recover password.
• Go to your mailbox and check your emails. Your password has been emailed to you.

SelfReservation.ma values your loyalty by allowing you to accumulate loyalty points, called Self+ when you book on the website. These points can then be converted into discounts on your future bookings, providing you with savings on your upcoming hotel reservations in Morocco.

There are 3 Self+ levels. As you progress to higher levels, the value of your points increases. This increase means you can redeem your points for even more significant rewards. For example: at level 3 you will earn 2x more. This means that each point earned is now worth twice as much as at level 1.

First you need to go to our SelfReservation site and log in to your account. If you are logged in, you will see a yellow circle with your initials in the top right-hand corner. 1. click on the yellow circle with your initials. 2. Then click on : Self+ points. Here you can check the status of your Self+ points. You'll see how many points you've earned and how many are ready to be used. Earned Self+ points can be used 48 hours after the check-out of the reservation that earned them.

First, you need to go to our SelfReservation website and be logged into your account. If you are logged in, you will see a yellow circle with your initials in the top right corner.

• then click on the SelfReservation logo to go to the home page.
• below the search engine, you'll find a purple insert: showing you the amount of your available discount.

For more details, you can also go to the Self+ Points section in your profile.

• In the top right-hand corner, click on the yellow circle with your initials.
• Then click on : Self+ Points. Here you can view the status of your Self+ points and their value in dirhams.

Future Points are points you've earned but for a booking whose stay you haven't yet consumed. Self+ points earned can be used 48 hours after the check-out date of the reservation that earned them.

Self+ is a free, immediate, and easy-to-use loyalty program. It allows you to accumulate points called Self+ that can be converted into discounts. Thus, with each booking made, you accumulate Self+ points that you can convert into discounts for your future bookings.

Self+ points are exclusive advantages reserved for SelfReservation members. The amount of your discount obtained thanks to your Self+ points is mentioned in your space: Self+. You can use the amount of your discount directly at the last booking stage, before choosing your payment method. The amount of the discount will be deducted from the total amount.

First of all, in order to apply a promo code, you need to be logged in.

Once you've chosen your hotel and room type, and you're at the stage of finalizing your reservation: Your contact details.

On the Web version of SelfReservation,

• Look on the right-hand side: Details of your reservation
• Scroll down a little and you'll find: Promo Code
• Please enter the promo code in the space: Enter your promo code.
• Click on Validate.
• You will then see that the discount code has been applied in the Total Price detail.

On the Mobile version of SelfReservation,

• Click on the yellow button: View my booking details
• Once the window is open: scroll down a little and you'll find: Promo Code
• Please enter the promo code in the space: Enter your promo code.
• Click on Validate.
• Close the window.
• You will then see that the discount code has been applied in the Total Price detail.

Please note that promo codes are subject to conditions: such as a minimum purchase amount and limited durations.

To take advantage of member prices, you must be logged into your SelfReservation account.

You can share your experience after or during your stay by leaving your review in the section: Leave a Review or by clicking here : écrire un avis

Our team is also available during your stay. For any complaints, please contact us immediately by email at voyages@selfreservation.com or by phone during our opening hours at 05 37 77 08 03.

All hotel reviews come from verified users who have actually stayed at the property, ensuring the authenticity of the information you read.

You can contact customer service by phone at 05 37 77 08 03 or by email at voyages@selfreservation.com

If you have a problem, you can contact our customer service by calling us on 05 37 77 08 03 or by WhatsApp on 06 66 04 66 66 , Monday to Saturday, between 09:00 and 18:30. You can also contact us by email at voyages@selfreservation.com. We look forward to hearing from you!